Our client is a high-growth fintech company building the next generation of payment infrastructure across Africa. Their mission is to make money movement seamless, inclusive, and scalable across borders. They operate at the intersection of financial innovation and real-world impact, empowering businesses and consumers with tools to thrive in a rapidly digitizing economy.

Role Overview

As the Customer Support Specialist, you will be the first port of call and beacon of trust of all our client’s customers. Cross-border payments and crypto trading is inherently complex, with your role being to ensure that fast, accurate and empathetic assistance is provided.

You will be instrumental in resolving real-world financial friction points for businesses and individuals, moving beyond routine ticket closure. Your objective is to resolve and predict potential frustrations to create seamless customer experience, ensuring that every interaction consistently reinforces...