Location

Remote from Europe (or from our office in Paris).

Working Hours

Saturday to Wednesday, 7:00 AM – 3:00 PM UTC (adjusts to 9‑5 local time in CET during winter, 8‑4 during summer).

Days Off

Thursday and Friday.

Role Overview

We are looking for a proactive, strategic Customer Support Specialist to join our growing team and support some of the world's leading sports organizations. On a daily basis you will provide hands‑on technical support via live chat, diagnose, troubleshoot, and resolve issues reported by users, manage incoming tickets, and collaborate closely with Product and Engineering to ensure reliable day‑to‑day media workflows.

What You’ll Do

• Handle support tickets and customer issues
• Respond to customer requests via live chat (through Intercom) with clear, professional communication
• Diagnose and troubleshoot issues (bugs, workflow confusion, data/platform mi...