Elevate your career as a Customer Support Specialist with Naboo, a leader in Corporate Events. Bring your organizational skills and tech-savvy approach to ensure efficient client and supplier interactions.
Naboo is seeking a Customer Support Specialist with 1 to 3 years of experience, ideally from a tech scale-up. Your role will involve high-level customer support, addressing queries within SLAs, and ensuring accurate invoicing for past events. Work with key performance indicators while mentoring junior team members to excel in a fast-paced environment.
Key Responsibilities:
• Deliver high-end customer support to clients and vendors
• Provide concise responses within established SLAs
• Verify final amounts from suppliers for past events
• Ensure correct invoicing for client events
• Manage follow-ups and potential disputes
Requirements:
• 1 to 3 years experience in customer support
• Fluency in English; French is a plus
• Comfortable using CRM tools lik...