All Positions:

• Uphold DDW’s Mission Statement, Quality Policy, and Values and Beliefs.


• Perform work accurately and reliably with proper thoroughness according to established procedures.
• Proper work ethic including being at work when scheduled, arriving to work on time, and being ready to work at the start of the shift.

Customer Service:

• Coordinate and follow up on all customer and broker inquiries.


• Manage customer service for a sales base as designed by the customer service team.
• Maintain pricing and customer information in a computer database.
• Regularly communicate and provide feedback to all involved parties on customer issues in a timely manner.
• Communicate regularly with Sales, Customer Support and Production to ensure that logistics, shipping details, documentation requirements, etc. are known and managed to meet customer expectations Work with Customer Support, S...