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Customer Support Partner

Company

John Lewis Partnership

Location

Edinburgh, United Kingdom

Type

Full-time

ABOUT THE ROLE

As a Customer Support Partner, you'll feel inspired and empowered to seek out every opportunity to achieve the right outcomes for our customers. Ensuring our difference is felt through the Partner-led service our competitors just can't compete with.

Your tasks will be varied, ranging from supporting with JL Money services and/or Partnership Credit Card applications, serving in our Bureau de Change to dealing with lost property and a wide range of other customer queries and sometimes, complaints.&#xa;&#xa;In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £3.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.&#xa;&#xa;Due to its nature and financial legislation, you need to be 18-years or older to work in this role.<...

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