Job Type: Permanent | Full Time

Location: Christchurch, New Zealand

Job Category: Call Centre and Customer Service

About the Role

The Customer Support Officer provides an efficient and effective service for complaints and requests for information under the Local Government Official Information and Meetings Act 1987 (LGOIMA). The role requires great attention to detail, willingness to learn LGOIMA requirements, keeping responses moving to completion, and ability to work across teams.

Responsibilities

• Manage LGOIMA information requests
• Put the customer and community at the heart of the service
• Work in a positive team environment
• Coordinate and triage inbound complaints and requests under LGOIMA, ensuring statutory deadlines are met
• Develop reporting structures for insights on organisational decision‑making
• Support design and build of a new organisation‑wide Customer Support s...