Requirements:
1–3 years of experience in customer support, call center, or service coordination roles.
Strong communication and interpersonal skills.
Confident, professional, and customer-centric approach.
Ability to multitask and manage multiple queries simultaneously.
Basic computer proficiency and familiarity with Hubspot is a plus.
Strong coordination and problem-solving skills.
Responsibilities:
Respond to customer inquiries across multiple channels (calls, WhatsApp, email, etc.) in a timely and professional manner.
Understand customer requirements and provide accurate information about products and services.
Guide customers through available options and assist in decision-making.
Manage service requests end-to-end by collecting all necessary details and documentation from customers while ensuring accuracy and completeness.
Coordinate with internal teams for execution, and efficiently schedule and confirm appointments to ensure timel...