Job Summary

JakBak Education Consultants is looking for a Customer Support Executive to provide exceptional service to our clients, helping students navigate their educational journey. The ideal candidate will be proactive, patient, and skilled in addressing customer inquiries efficiently while maintaining a positive experience.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
• Assist students with questions related to university programs, application processes, and services offered by JakBak Education Consultants.
• Troubleshoot and resolve client issues, ensuring customer satisfaction throughout.
• Maintain detailed records of customer interactions and follow up on outstanding cases.
• Provide feedback to management on recurring issues and suggest improvements to the customer service process.
• Collaborate with the Admissions ...