The Customer Support Engineer performs OneSource service as advised by the call dispatch staff/system in conjunction with the Group Leader, carrying our repairs, maintenance and installation of analytical and clinical instrumentation and there accessories. Provide onsite user training on defined product groups.

The role is based at our customer's site in Cramlington (Newcastle).

Responsibilities

• Organizing routine maintenance allocated on a monthly basis.
• Ensures that all documentation, circuit diagrams, Service Data Bulletins and manuals are of the correct revision to undertake service on specific instrument types. Maintains ancillary documentation e.g. Safety Manual, Procedures Manual to the highest standard with regular reviewing of manuals provided in accordance with the Quality Management System.
• Actively drives the achievement of the SLAs/KPIs of the team.
• Align personal working practices with the department’s pe...