Job Description
Job Title: Customer Support Advisor



Position Summary:

The Customer Support Advisor will provide first line application support to Miramar: agent support requiring assistance completing on-line licensing registration and certification including resolving issues with navigating the software and answering questions.



Key Duties and Responsibilities:


+ Provides first line application support to product users experiencing challenges and requiring assistance to navigate and complete on-line licensing requirements, registration, and certification

+ Collects detailed information and asks effective questions to understand customer requests in order to diagnose and determine method of resolution

+ Effectively uses all job aids and tools available to ensure all customer requests are resolved effectively and efficiently

+ Diagnoses and resolves end users’ application issues, prevents...