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Customer Success Specialist (School- Southeast region)

Company

Evolution Health

Location

United States, United States

Type

Full Time

Job Details

Description

The Customer Success Specialist (CSS) is a customer-facing, high-touch relationship partner responsible for ensuring the accuracy, health, and day-to-day performance of school uniform programs. Operating within a Pod alongside the Business Development Executive (new business) and Account Growth Manager (growth & retention), the Customer Success Specialist plays a dual role: 

  • Supports the Account Growth Manager (AGM) on mid- and large-tier accounts, managing day-to-day communication, program updates, product questions, and operational coordination. 

  • Owns a defined portfolio of small schools, serving as their primary relationship and operational support partner. 

    • This role elevates the current Sales Ops function into a proactive, externally engaged team committed to strengthening school satisfaction, improving admin and parent experience, supporting exclusive program conversions, and protecti...

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