Join Us as a Customer Success Specialist at Teleperformance Malaysia!

Are you passionate about helping people and delivering exceptional customer experiences? We’re looking for a Customer Success Specialist (CSS) to be the voice of a global brand, assisting customers through phone and email channels.

What You’ll Do:

• Be the main point of contact for customers using the client’s online shopping platform.
• Handle enquiries, resolve issues, and provide accurate product information.
• Maintain professionalism, empathy, and brand integrity in every interaction.
• Collaborate with teammates to improve customer experience and service quality.
• Diploma or Bachelor’s Degree in any field.
• B2 level English proficiency (reading, writing, speaking, and listening).
• At least 6 months of customer support experience (fresh grads in communication-related fields are welcome!).
• Stro...