Overview

The Customer Success Specialist primary function is to secure the customers renewal business and then to drive the onboarding and adoption of Graitec IP and Autodesk’s core products/solutions by providing post-sales guidance and initiatives directly to existing customers.

Interacting directly with customers via phone, they will help improve overall customer satisfaction, product adoption, and promote upsell/cross sale of Graitec IP to increase overall customer satisfaction.

The role will include some partnership with Sales on account and territory planning and provide customer health leadership, handle escalations on at-risk customers, strategise on many Customer Success Initiatives.

Key Responsibilities

• Prepare and communicate renewal quotes to drive customer renewal rate.
• Encourage early renewal.
• Become a trusted advisor to our customers and advocate our IP products during renewals.
• Ensure ...