Customer Success – Renewals We are looking for a Customer Success – Renewals person who is excited about the following mission and outcome.
Mission Help Sleek achieve its revenue target by renewing all services in our existing clientele.
Outcomes - Achieve renewal rate targets on a monthly basis, along with CSAT targets
- Conduct detailed investigations into the customer’s end-to-end interactions with Sleek, working cross-functionally with relevant departments to drive resolution. Ensure a high level of customer satisfaction that supports trust, retention, and a seamless renewal.
- Achieve cash collection targets on a monthly basis through renewal, upsell and upgrades.
- Have a good understanding of own pipeline, track it in a data driven manner, prioritise ticket resolution to drive monthly targets
- Collaborate with cross functional teams (accounting, corpsec, product, data) to improve renewal processes, s...