What you will be doing

DXC Technology is looking for a Customer Success Manager (CSM) to join a large, enterprise-scale government account delivering critical services to New Zealand. This is a high-impact, client-facing role where you’ll work closely with senior stakeholders to ensure services deliver real value—not just meet SLAs. You’ll play a key role in shaping outcomes, improving customer experience, and strengthening long-term partnerships.

What will keep you busy

• You’ll sit at the centre of the account—connecting customer needs with delivery execution and ensuring strong, outcome-focused service performance.
• Build and manage relationships with senior customer stakeholders.
• Develop and execute Customer Success Plans aligned to business outcomes.
• Lead service reviews and governance forums, focusing on value and performance.
• Drive improvements in service quality, stability, and user experience.
• Champi...