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Customer Success Manager, SMB

Company

Similarweb

Location

Burlington, United States

Type

Full-time

important at Similarweb?

Our Market Intelligence solution is used by thousands of companies, of every size and from every industry, to give them a competitive advantage in driving online traffic. 

As an Account Manager on our Inside Sales team, you will own the relationship with our small to medium-business customers, and work with them to make sure they are getting the most value out of our platform and data. Your success in the role will be comprised of both retention and upsell/business growth components

So, what will you be doing all day?

Your role as part of the Inside Sales team means your daily responsibilities may include:

  • Managing and developing long-term partnerships with customers of our Market Intelligence solution
  • Working closely with a customer to increase user engagement and facilitate product adoption, both key components of driving retention. 
  • Proactively manage the renewal process to secure timely renewals and minimiz...
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