About Akia

Akia is the AI agent for hospitality. Operators don't buy her; they hire her. She handles guest communication, drives direct bookings, manages upsells, and runs the full guest journey from welcome to welcome back. From slope-side vacation rentals to 500-room oceanfront resorts where every guest expects to feel like the only one, she shows up, learns the property, and gets to work. We're building the agent that runs modern hospitality. We're still early, and there's a lot left to build.

About the Role

As a Customer Success Manager at Akia, you will own a book of business and be directly accountable for revenue growth within your accounts. This is a quota-carrying, sales-focused CSM role: you'll be measured on net revenue retention, upsell, cross-sell, and expansion — while simultaneously ensuring our customers successfully operationalize Akia in thei...