About the Role

The Customer Success Manager will partner with some of Maze’s most impactful customers, helping them adopt Maze effectively while elevating their research maturity and confidence. This is a consultative, education-forward role, blending product expertise with research guidance, strategic advisory, and renewal ownership.

You’ll thrive here if you’re a proactive educator, a strong relationship builder, and someone who loves helping customers unlock new capabilities through better research practices. Your remit spans driving adoption, strengthening research workflows, delivering measurable value, and owning renewal success for your book.

What You’ll Do

Customer Education & Research Enablement

• Support customers in adopting Maze effectively and building confidence in their research practice.
• Advise on research methodologies, study design best practices, participant recruitment strategies, and insight analysis...