The Role

We are seeking a highly motivated Customer Success Manager to join our team. You will help e-commerce customers get the most out of the Intelligems platform. Reporting to the Head of Customer Success, you will work directly with a portfolio of high‑value brands, helping them maximize profit using Intelligems.

Key Responsibilities

• Conduct one‑on‑one meetings with customers to understand goals and develop strategies.
• Schedule trainings to empower and educate customers.
• Conduct data analysis to develop insights.
• Educate customers on new features.
• Optimize processes to scale success efficiently.
• Define and track core customer success metrics (e.g., retention).
• Collect feedback from customers to inform the product roadmap.
• Contribute to sales and customer support processes as needed.

Qualifications

• Proven track record in a customer‑facing role (Customer Suc...