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Job Description

The Customer Success Manager leads the end-to-end holistic delivery of the overall operational service for our strategic customers, across our internal functions, processes, and people to enable effective and seamless service excellence with customer success at the heart of our culture.

What you'll do

Accountable for overall post sales customer health for in scope customers across:

• Client Engagement – Meeting cadence, attendance, frequency
• Service Management – SLA attainment including implementation and support risk.
• Financial Health – Aged debt and churn risk
• Product utilization – Customer consumption and awareness gap

Leading regular customer facing service reviews with reporting aligned to the contractual and DLR standards.

Increase customer awareness of organiza...