**Job Summary**:Rackspace is looking for a **Customer Success Manager IV** to join our team. This role owns the relationship held with key LATAM customers and serves as an interface between the customer and the Rackspace support infrastructure to ensure the customer’s technical, system administration, and specialist support needs are met. Owns customer issues from identification to resolution and ensures customers consistently experience and know the value of Fanatical Support. Maximizes the strength of the customer relationship by building a solid rapport with stakeholders in both the client and Rackspace organization, identifying and taking advantage of sales, networking, and PR opportunities, and managing difficult situations to ensure that Rackspace’s reputation of Fanatical Support is upheld. Owns customer requests for component upgrades, new build agreements, and contract renewals. Partners with Sales to identify, research, and execute on opportunities to leverage the Rackspace p...