Description
Our Customer Success Team seeks a passionate, self-motivated Customer Success Manager specializing in Multifamily accounts. In this role, you will be customer-obsessed and instrumental in collaborating with both new and existing multifamily customers to build upon our existing sales momentum and efforts.
Key Responsibilities
The Customer Success Manager - Multifamily will be the day-to-day account contact for our multifamily customers. Duties include (but are not limited to):
- Lead end-to-end implementation projects, overseeing all phases from scoping and requirement gathering to solution design, technical deployment, and post-launch optimization. Ensure that timelines, deliverables, and milestones are met according to the project plan.
- Facilitate a structured onboarding process for new multifamily customers, ensuring comprehensive training on Brivo’s platform and guiding clients through each phase ...