About the Role: As a Customer Success Manager , you will partner cross-functionally with Product, Marketing, and Sales to drive customer value, retention, and revenue growth across key accounts. You will work closely with some of the most complex and high-impact customers, helping them successfully adopt and leverage the platform’s full suite of products and features. You will succeed in this role if you are an organized, proactive self-starter who understands customer lifecycle management, can build strong stakeholder relationships, and can clearly articulate value to both technical and business audiences. Your responsibilities will be, ● Drive customer retention and account growth by ensuring consistent value realization ● Own adoption and engagement metrics , ensuring customers fully utilize the platform ● Identify and execute upsell and cross-sell opportunities through strategic solutioning ● Build strong relationships with key stakeholders and decision-makers across customer organ...