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Customer Success Manager (1 year FTC)

Company

DIGITAL REALTY

Location

Ireland, Ireland

Type

Full time

Your role

  • Manage end-to-end customer audit engagements, serving as the primary contact for customers and internal stakeholders throughout the process.
  • Lead and coordinate on-site customer audits, overseeing all logistical arrangements and ensuring comprehensive documentation.
  • Facilitate collaboration among cross-functional teams including Operations, Sales, Quality, and Compliance to deliver audit objectives efficiently.
  • Ensure audit requests are processed timely and meet or exceed defined SLAs and KPIs.
  • Maintain and improve audit databases and processes, contributing to digital quality and operational rigor.
  • Participate actively in global audit communities to share best practices and promote continuous improvement.
  • Uphold confidentiality and ethical standards at all times during audit execution and reporting.
  • Analyze audit outcomes, providing insights and recommendations to drive operational enhancements ...

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