Lead the Customer Success and Technical Account Management CharterMust be based out of / relocate to Pune as a locationAbout Our Client
Our client is a Series B SAAS organisation, catering to 1000+ global clientele, in the data unification space. They have been backed by marquee investors, and we have been retained to set up the leadership for their Pune centre.
Job Description
Lead and manage the customer success team to ensure customer satisfaction and retention.Manage a team of 7 of TAM / AMDevelop and implement strategies to optimize the customer experience with our software solutions.Monitor customer feedback and proactively address any issues or concerns.Collaborate with internal teams to ensure seamless delivery of services to clients.The Successful Applicant
A successful Customer Success Leader should have:
A strong background in customer se...