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Customer Success Lead – Q-SYS at Riana Group

Company

Confidential

Location

Kenya, Kenya

Type

Full-Time

Job Description

RIANA Group is a leading technology solutions provider based in Nairobi, Kenya. We bring innovative solutions that are designed to simplify, streamline and strengthen businesses.


Customer Success Lead – Q-SYS

The Customer Success Lead is responsible for ensuring clients realize the full value of the company’s solutions post-implementation. This role bridges the gap between technical delivery and client experience, focusing on long-term satisfaction, retention, and account growth.


Key Responsibilities


Client Onboarding & Adoption

  • Oversee and coordinate the client onboarding process to ensure a smooth transition from implementation to active use.

  • Develop and execute tailored adoption plans to ensure clients are fully utilizing the system’s capabilities.

  • Conduct onboarding sessions and ensure training is delivered effectively in collaboration with the training ...

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