What we do. Electric Car Leasing Why we do it. Greener. Fairer. Future.We’re looking for an amazing Customer Success Executive to join our new Scheme Delivery team in London. This is a brand new team in Customer Success, which is focused on supporting our B2B clients and making sure their schemes run smoothly. In this role, you’ll handle the day-to-day, non-commercial activities for employer schemes - keeping things organised, solving issues quickly, and ensuring clients have a hassle-free experience with Octopus EV! 

What you'll do...

Be the first point of contact for non-commercial activities for schemes via email and phone

Champion scheme interests and be subject matter experts on EV Salsac to Growth teams & wider OEV departments

Work with Sales & Ops to drive exceptional in-life experiences including preventing and driving fast resolution for complaints 

Recommend approaches to improve customer experience ...