Shape the future of public infrastructure as Customer Success Executive at Citylitics. Drive customer value delivery and scalable strategies while collaborating closely with leadership.

As Vice President of Customer Success, you will own key metrics for customer retention and account growth. Your track record in leading high-performing teams within the software industry will be essential for establishing best practices that enhance onboarding and customer engagement. This hands-on leader role requires an in-office presence four days a week.

Key Responsibilities: • Design and operationalize Customer Success initiatives • Evolve onboarding and renewal processes for efficiency • Create a coaching culture within the Customer Success team • Collaborate with multiple departments for GTM cohesion • Maintain data-driven strategies for customer engagement

Requirements: • 20+ years of experience in commercial leadership • Over 10 years in a VP or SVP role • Proven perf...