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Customer Success and Implementation Manager

Company

Straive

Location

Taguig, Philippines

Type

Full-time

Work set-up: Hybrid

Work Schedule : Night Shift

Work Location : BGC


Job Responsibilities:

Team Leadership & Delivery Ownership

  • Set clear performance expectations tied to customer and business outcomes
  • Balance capacity, workload, and prioritization across the portfolio
  • Run weekly operational cadences (portfolio, milestone, and risk reviews)
  • Coach in real time within active engagements
  • Build a high-accountability, high-support team culture


Process & Governance

  • Translate strategic direction into standard onboarding motions and runbooks
  • Drive full adoption of tools, data standards, and delivery methodology
  • Ensure strong project hygiene, timeline integrity, and scope control
  • Implement inspection frameworks that eliminate heroic...

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