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Customer Success Analyst

Company

Damco Spain SL

Location

sharjah, United-Arab-Emirates

Type

Full-time

Key Responsibilities Performance Analytics & Reporting
  • Develop and maintain dashboards tracking key success metrics including Account Management & SIP, pipeline health, training completion and impact, account plan quality and completion, and sales execution consistency.
  • Prepare weekly and monthly performance reports for the Area Head of Customer Success and Area Sales Leadership Team.
  • Monitor sales tool adoption rates and flag gaps or inconsistencies for remediation.
Sales Coverage & Execution Support
  • Support the Sales Coverage Process by tracking coverage plan execution and adherence across the area.
  • Maintain and update SFDC records, ensuring data integrity and hygiene across the area in line with regional and global standards.
  • Assist in the administration of SIP (Sales Incentive Plans) and flag discrepancies for review.
  • Support CSB reporting processes as required.
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