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Customer Solutions Specialist - SMB

Company

WellnessLiving

Location

Gulberg Greens, Pakistan

Type

Full-time

Responsibilities

:

  • Answer inbound calls & emails from customers
  • Answer call-back requests from customers
  • Provide software support by troubleshooting technical issues or general account queries
  • Investigate the root cause of issues using system knowledge
  • Gather information on issues from customers to report or escalate to appropriate Subject Matter Experts
  • Flag customers who demonstrate problematic or negative behavior appropriately
  • Promote and maintain a high quality, professional, service-oriented company image among our customer bases
  • Assist Customer Success Trainees as a training buddy to monitor their...

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