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Customer Services Team Lead

Company

Success Human Resource Centre Pte Ltd.

Location

singapore, Singapore

Type

Full-time

Responsibilities
  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyse statistics and compile accurate reports
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Manage resources and utilise assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to priorities
Period
  • Permanent
Location
  • Ang Mo Kio
Working Hours
  • 8.30am –6pm
Job Requirements
    ...

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