At Pimlico Plumbers, we’re not just London's largest independent servicing and maintenance company, we’re also leaders in driving sales through top‑tier customer service. Since 1979, our growth has been fuelled by our commitment to excellence, both in the quality of our services and the effectiveness of our sales strategies. As part of the Neighborly family, we now have even more resources and broader opportunities for career growth in the service industry.

As the primary point of contact for customer complaints, you are essential in safeguarding the company’s reputation and ensuring a positive customer experience. You are responsible for managing complaints professionally and efficiently, while maintaining high standards of service.

Responsibilities

• Complaints logging and documentation: Accurately log and document customer complaints received via phone and email. Record all relevant details, including the nature of the issue, customer information, and...