Job Details

Updated: Tue, Aug 13, 2024 1:28 PM

An opportunity has arisen for an experienced Customer Service Advisor to join a growing team.

This is a temp to permanent opportunity
Hours 8.30am – 5pm

Main Duties Responsibilities

– Process customer enquiries following the company’s processes and procedures; work with Field Sales, Engineering and M2M teams to ensure the appropriate departments’ involvement
– Access Global pricing system to prepare quotations for standard catalogue products and services; calculate customer pricing using the implemented methods.
– Receive and process Purchase Orders from customers, enter the orders into the ERP System (Glovia) and send out order acknowledgements.
– Collect and evaluate customer requirements and other information (End Use statements etc.) to support the performance of a Contract review.
– Work with the Planning Department to agree on and maintain the planned ship date to t...