Job Title: Customer Service Representative (Italian + English)

Start Date: 19012026

Location: Lisbon, Portugal (Onsite)

Markets Supported: Italy + UK

Overview

You will support users of an advanced medical device used for insulin and other subcutaneous drug delivery. Your role is to answer customer inquiries during a distribution transition in Europe, provide clear guidance, and ensure a safe, empathetic user experience.

Main Responsibilities

Handle inbound calls and emails in Italian + English

Provide product usage support and technical clarification

Reassure customers during distribution model changes

Process required documentation, orders, and shipping requests

Register all cases accurately following compliance standards

Requirements

Fluent Italian + English

Strong communication and problemsolving skills

Ability to understand device instructions (training provided)