Our client is seeking a hands-on Manager, Customer Service to lead and develop a high-performing customer service team supporting a fast-paced custom manufacturing environment. This is not a traditional call-center role. The Customer Service Manager will be deeply connected to daily customer activity, order management, production schedules, shipping coordination, escalations, and cross-functional communication. This person will help ensure customer orders are entered accurately, issues are resolved quickly, and the team is operating with clear metrics, accountability, urgency, and a strong service mindset. The ideal candidate has experience leading customer service, order management, inside sales support, or customer operations teams in a manufacturing, distribution, custom products, fixtures, millwork, refrigeration, foodservice equipment, or similar B2B environment.

What You’ll Do

• Lead the daily operations of the Customer Service Team, including coach...