Our client is a leading organization in logistics and supply chain management in Dubai, renowned for providing high quality logistics services within the UAE.

The ideal candidate will be responsible for overseeing the day-to-day operations of the customer service team. They will manage workflow, provide guidance and support to customer service representatives.

• Monitor customer service representatives’ performance and provide ongoing coaching and feedback
• Train and onboard new customer service representatives
• Ensure customer service representatives maintain a high level of customer service
• Foster an environment of collaboration and teamwork among customer service representatives

• Analyze customer service trends and recommend improvements
• Prepare and analyze customer service reports