Summary

As a customer service Team Lead you will lead the customer service team by developing their skills while ensuring smooth and accurate order handling across all customer and sales interactions. You will improve the service experience by monitoring deliveries, giving clear timelines, resolving critical issues quickly and driving improvements that create a standout customer experience.

Responsibilities

• Lead team development by guiding members and ensuring they stay skilled, engaged and ready for current and future needs.
• Supervise customer service operations by providing expertise, support and direction to achieve departmental goals.
• Manage end-to-end order operations, including processing, invoicing and coordination with sales and internal teams.
• Monitor delivery performance by tracking open orders and aligning with production and distribution to secure product availability.
• Analyze and report key data to pro...