Customer Service Team Lead

About the Job

Position Title: Customer Service Team Lead - Onsite
Work hours/shift: Shifting schedule; willing to work on holidays and weekends
Location: resides near San Fernando and/Arayat, Pampanga

Job Overview: We are seeking a proactive, experienced, and customer-centric Customer Service Team Lead to join our team. As a Team Lead and Individual Contributor, you will oversee a small group of customer service associates while continuing to handle direct customer inquiries, support tasks, and calls. This role will include driving team performance, mentoring associates, ensuring seamless communication, and coordinating upselling, cross-selling, and customer winback efforts across platforms like Email, Zendesk, Chat, and Phone calls. You will act as a point of escalation and assist in customer support activities, while also playing an active role in the implementation of Gifts with Purchas...