Customer Service Team Lead / Manager | FMCG / Supply Chain / Manufacturing Industry | South East

• South East Melbourne
• Full time
• Start the New year with a bang!

The role:

We are seeking a motivated Customer Service Team Lead / Manager to join a family owned, flexible, friendly and progressive pharmaceutical company!

Key Responsibilities:

• Management and monitoring of systems and processes for customer orders and forecasts - Manage the end to end order to delivery cycle
• Champion the automation of the customer ordering process
• Preparing documentation / reporting
• Guide, monitor and support Customer Service Coordinator team (2 staff)
• Work with the account management and operational teams to achieve results, improve performance and provide continuous improvement solutions