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Customer Service Team Lead: Coaching & Escalations

Company

Hcreates Information Technology

Location

pasig, Philippines

Type

Full-time

A technology services company is seeking a team leader for the Philippines office. The role involves managing team performance through clear goal-setting and feedback, conducting training sessions, and ensuring efficient daily operations to resolve customer issues. A strong focus on communication and escalation handling is crucial. Ideal candidates should be adept at fostering teamwork and continuous improvement.
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