Customer Service Supervisor – Moldex Group of Companies

Location: Quezon City, National Capital Region, Philippines

Join to apply for the Customer Service Supervisor role at Moldex Group of Companies .

Responsibilities

• Provide hands‑on supervision and guidance to Customer Care Account Officers to ensure optimal team performance.
• Foster a high‑performance culture by setting clear expectations, promoting accountability, and providing continuous coaching.
• Conduct regular training and development initiatives to enhance technical knowledge, soft skills, and customer handling capabilities.
• Monitor daily operations to ensure team adherence to internal protocols, service levels, and company values.
• Ensure the timely and accurate fulfillment of a wide range of customer requests, including contract processing, title transfers, refunds, move‑ins, and waivers.
• Review and validate custom...