Customer Service Specialist
Sittingbourne
£26,000 - £27,000

This is a fantastic opportunity to join a growing and innovative company within the beauty industry, working with a well-established beauty brand that is passionate about delivering exceptional customer experiences.

Key Responsibilities:

Engage with customers via phone, email, and live chat to resolve enquiries and provide outstanding support
Process orders, returns, and product-related queries efficiently and accurately
Maintain detailed records of customer interactions and feedback within internal systems
Collaborate with internal teams to ensure a seamless customer journey
Address customer concerns professionally, providing timely resolutions and building strong customer relationships
Support customers with product information and advice, ensuring a positive brand experience

Qualifications:

Previous experience in a customer service role
Excellent communication a...