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Customer Service Specialist- OCS

Company

ZEISS Group

Location

Bengaluru, India

Type

Full time

ZEISS in India

ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.

ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace. 

Further information at .

Main Accountabilities
1. Product Consultation:
• Provide detailed and accurate information about ZEISS spectacles and other optical products, helping customers make informed decisions based on their preferences and needs.
• Guide customers through the features, benefits, and specifications of different spectacle models, lenses, and accessories.
2. Order Status and Refund Inquiries:
• Assist customers with tracking the...

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