Job Description

The Customer Service Specialist is to ensure action of external cases of complaints and internal reports or Field Findings and Miss Codes(FF/MC) requiring maintenance of service installation and request and updates related To Dos and cases in CC&B. Ensures proper coordination between customer service engineers, customers and other parties concerned and also ensures correctness and completeness of data related to customer, account and service installation information. Lastly, responsible to reply, update, provide constructive feedback to customer inquiries & complaints through social medias, other Distribution Units emails & by phone call.

Responsibilities (Roles, Responsibilities, Authorities)

• Internal Requests and Complaint Management:
  • Analyze, segregate, and coordinate Field Findings and Miss Codes (FF/MC) reports based on priority (Revenue-Loss, Revenue-Delay, Revenue-No Effect) for correction and information.
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