Job Description and Responsibilities:
Represents the company through telephone contact by answering calls, assisting customers with warranty issues and helping retailers to improve delivery serviceProcesses work orders to assist Field Service Technicians, communicates information or updates as neededResponds to customer calls and emails regarding service questionsInterprets and administers Cavco Nappanee Warranty/Service Policy according to its terms and conditionsRepresents Cavco Nappanee professionally and effectivelyPrioritizes and schedules service, minimizing consumer complaints and managing service backlogCreates and schedules service and parts requests for factory, contractors and dealersPerform a variety of administrative tasks as neededDemonstrate a good work ethic based on principles of honesty and integrityMaintains office files and ensure...