This is a busy period for the team, and we need smart, hard-working people who can provide support where it’s needed most. We’re looking for people who can work confidently, adapt quickly, and help the wider team while others get up to speed. It’s a hands-on role — not one where you’ll be sitting on the sidelines — with the training and support you need to make a strong start.

Potential completion bonus payment on completion (eligibility criteria apply).

Mō te tūranga | What you’ll be doing  

• Supporting customers across phone, email, and digital channels 
• Helping customers understand their accounts, usage, and bills
• Resolving queries with confidence and accuracy
• Working at pace in a busy, ever-changing environment
• Providing support during a key period of change

A few more important details - Our contact centre operates ...