SPECIFIC DUTIES AND RESPONSIBILITIES



The following are the specific duties and responsibilities of the Customer Service Representative.



Answering calls and responding to customer complaints.

Accessing customer accounts and policy schedules.

Providing customers with detailed information about policies and products.

Adhere to provided scripts and FAQ responses.

Learning and understanding company insurance products.

Typing up complaint reports.

Managing the customer complaint database.

Receive and document initial reports of loss or damage (First Notice of Loss – FNOL) from policyholders via phone, email, or digital platforms

Gather essential information regarding the incident, including date, time, location, cause, and parties involved

Ensure all claim details are captured accurately and entered into the system in a timely manner

Ask probing and clarifying questions to obtain complete and ...