**Description**

As a Customer Service Representative (CSR), you’ll support business customer accounts by handling a high volume of inbound calls, emails, and order inquiries. You’ll work closely with a team of 6–8 peers to resolve order, product, pricing, billing, and delivery issues quickly and accurately.

This role acts as a key customer support liaison between sales, warehouse operations, billing, and customers—ensuring a smooth order experience from start to finish.

**Location & Schedule**
This is an onsite role in our West Boylston, MA office, 8:00AM-5:00PM

**_Responsibilities:_**

+ Handle 50–100+ daily customer interactions (inbound calls, email, EDI, and fax).
+ Process and manage high-volume customer orders with strong accuracy and attention to detail.
+ Investigate and resolve order issues, billing discrepancies, and delivery concerns.
+ Act as a point of contact between customers, sales, warehouse, and billing teams.