Overview

Customer Service Representative (Voice) | Retail Account

Alorica

On-site - Manila • Full-time

Job Description

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer complaints efficiently and professionally.
• Maintain detailed records of customer interactions.
• Collaborate with team members to enhance service quality.
• Stay updated with product knowledge and company policies.

Qualifications

• Educational Qualifications: High School diploma or equivalent.
• Experience Level: No prior experience required; training will be provided.
• Skills and Competencies: Proficient in English, excellent customer service, strong problem-solving abilities, technical skills.
• Working Conditions: Office environment, possible remote work options, standard w...